Returns

Returns can be made within 30 days of receiving your delivery. Any items to be returned must be sent back unused and in their original packaging. Please note that the cost of return shipping (€10) will be deducted from your refund. This applies to both returns and exchanges.

We reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this case, you may choose to have the item(s) shipped back to you at your own expense.

Exchanges

If you would like to exchange an item for a different size or color, please return the original order and place a new order.

Claims

If you believe your order is damaged or defective, please contact us at lojazenitexclusive@gmail.com with your order number and photos showing the issue.